Work experience

Director of Professional Services

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  • CoreMedia (BySide)

  • Porto, Portugal
  1. Led the professional services team, driving the company’s growth strategy.
  2. Developed strategies to enable external teams to manage their own projects and use company resources efficiently.
  3. Ensured top-quality service delivery, improving customer service continuously.
  4. Collaborated across departments to integrate and optimize offered solutions.
  5. Contributed significantly to service scalability, focusing on company growth and client satisfaction.

Head of Customer Success

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  • BySide

  • Porto, Portugal
  1. Led the customer success team, enhancing customer satisfaction and loyalty.
  2. Developed and implemented strategies to improve customer experience.
  3. Worked closely with other departments to ensure high-quality service delivery.
  4. Played a key role in the company’s growth through successful customer initiatives.

Head of Integrations & Prototyping

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  • BySide

  • Porto, Portugal
  1. Managed integration and prototyping projects, ensuring efficient and high-quality outcomes.
  2. Led research and development of new technological solutions.
  3. Facilitated collaboration between technical and non-technical teams to meet shared goals.
  4. Made a key contribution to innovation and internal process improvements.

Head Support Team

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  • BySide

  • Porto, Portugal
  1. Established and led the Support team responsible for receiving client requests and implementing solutions on the platform.
  2. Developed processes to ensure efficient handling of client requests and seamless implementation.
  3. Fostered effective communication between clients and technical teams to ensure quality service delivery.
  4. Improved support operations, leading to increased efficiency and higher customer satisfaction.
  5. Facilitated swift problem resolution, contributing to customer retention and continuous platform enhancement.


Software developer

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  • BySide

  • Porto, Portugal
  1. Developed BySide technology products, using the latest technologies and best practices.
  2. Collaborated on multidisciplinary projects, offering technical expertise.
  3. Continuously improved development processes, increasing efficiency and product quality.
  4. Recognized for innovation and problem-solving in complex technical issues, providing close support to clients during implementation.
  5. Created data analysis dashboards to help clients evaluate their strategies.

Education and training

ESTGM

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  • Bachelor’s Degree in Multimedia

  • Bragança, Portugal
  1. Recognized as the top student in my Multimedia course, awarded by the school as the best in my class.
  2. Received continued recognition from the institution, being invited years later to speak to current students about my career journey.
  3. Delivered motivational talks aimed at inspiring students to pursue excellence in their studies and careers.

Language skills

Mother tongue(s)

Portuguese

Other language(s)

Listening Reading Spoken interaction Spoken production Writing

English

C1: Proficient User
C1: Proficient User
C1: Proficient User
C1: Proficient User
C1: Proficient User

Spanish

C1: Proficient User
C1: Proficient User
C1: Proficient User
C1: Proficient User
C1: Proficient User